Our Values, Mission and Vision
Our Values
Everything we do at Pet Universe – from the way we greet you on the phone, to the way we introduce a new service or train a new team member, is underpinned by the following seven core values:
- Excellence
- Care
- Innovation
- Professionalism
- Consistency
- Enjoyment
- Value for money
Our Mission
To provide innovative, high-quality, consistent, value-for-money, pet friendly health care that will make your pet want to come back again…and again.
Our Motto
…is “Health care from your pet’s point of view.”
Our Vision
5 years from now, Pet Universe will be the ultimate professional veterinary practice that combines excellent healthcare delivered in a consistent, innovative, enjoyable, caring and pet-friendly way to create a value-for-money yet profitable and unforgettable service experience from our:
- Pet’s Point of View
- Client’s Point of View
- Staff’s point of view
- Platinum Partner’s Point Of View
- Owner’s Point of View
